Refund Policy
We offer a 30-day return policy, giving you 30 days from the date of receiving your item to request a return.
To qualify for a return, the item must be in the same condition as when you received it unworn, unused, with tags attached, and in its original packaging. You’ll also need to provide the receipt or proof of purchase.
To begin the return process, please contact us at support@plushiebunnies.com.
Once your return is approved, we’ll provide a return shipping label and detailed instructions on how to send your package back. Please note, any items returned without prior authorization will not be accepted.
Feel free to reach out to us at support@plushiebunnies.com with any return-related questions.
Damages and Issues
Upon receiving your order, please check it thoroughly. If the item is defective, damaged, or incorrect, contact us immediately so we can address the problem.
Upon receiving your order, please check it thoroughly. If the item is defective, damaged, or incorrect, contact us immediately so we can address the problem.
Exceptions / Non-Returnable Items
Some items cannot be returned, including perishable goods (such as food, flowers, or plants), custom-made products (like personalized or special-order items), and personal care items (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any doubts or questions about your item, feel free to reach out to us.
Some items cannot be returned, including perishable goods (such as food, flowers, or plants), custom-made products (like personalized or special-order items), and personal care items (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. If you have any doubts or questions about your item, feel free to reach out to us.
Unfortunately, we do not accept returns on sale items or gift cards.
Exchanges
The quickest way to get what you want is to return the original item and, once the return is accepted, place a new order for the desired product.
The quickest way to get what you want is to return the original item and, once the return is accepted, place a new order for the desired product.
European Union 14-Day Cooling Off Period
If your order is being shipped to the European Union, you have the right to cancel or return your purchase within 14 days, for any reason and without providing a justification. As with other returns, the item must be in its original, unused condition with tags and packaging intact, and a receipt or proof of purchase is required.
If your order is being shipped to the European Union, you have the right to cancel or return your purchase within 14 days, for any reason and without providing a justification. As with other returns, the item must be in its original, unused condition with tags and packaging intact, and a receipt or proof of purchase is required.
Refunds
Once we’ve received and inspected your return, we’ll notify you whether the refund is approved. If approved, the refund will be processed to your original payment method within 10 business days. Please be aware that your bank or credit card provider may take additional time to process the refund.
Once we’ve received and inspected your return, we’ll notify you whether the refund is approved. If approved, the refund will be processed to your original payment method within 10 business days. Please be aware that your bank or credit card provider may take additional time to process the refund.
If more than 15 business days have passed since your return was approved and you haven’t received the refund, please contact us at support@plushiebunnies.com.